ISO 9001:2008 CLAUSE NUMBER

4.1	QMS (Quality Management System)	Define your working system as a series of processes and identify the criteria to measure the effectiveness of each process. (E.g Timely delivery etc)
4.1	QMS (Quality Management System)	Proper controls like supervision, inspection, training, documentation etc. should be exercised on outsourced (Subcontracted) processes to ensure acceptable results.
4.2	Documentation Requirements	Say what you do – in your documents. (E.g. methodology, Procedures, Drawings, Specifications)
4.2	Documentation requirements	Document your working system as quality manual, procedures and work instructions.
4.2.3	Control of Document	Only approved current documents should be made a                                                                                                                       vailable for work. (Eg. Drawings, Specification, Procedures etc.)This includes external standards also.
4.2.4	Control of records	Prove that you are following the system by maintaining appropriate records.
5.2	Customer focus	Set targets to   enhance customer satisfaction. (E.g. better products, better delivery) Ensure that everyone focuses on satisfying customer needs (both internal and external).
5.3	Quality Policy	Express your overall intention and direction towards Quality Improvement and customer satisfaction.
5.4.1	Quality Objectives	Set measurable objectives & targets for improvement. (E.g. reduce complaints, reduce inventory) It should cover relevant functions
5.4.1	Quality Objectives	Targets for improvement should be time bound. (That is “before 31.03.200--)
5.4.2	QMS planning	Prepare your system so as to meet the requirements of 4.1 and also your quality objectives. In case you make changes in your system also ensure the above. Do not change your actual practice in ad hoc basis.
5.5.1	Responsibility & Authority	Communicate limits of responsibility and authority what is expected from each post in your organization.
5.5.2	Management Representative	Appoint an internal co-coordinator for implementing & following up ISO 9001 QMS
5.5.3	Internal communication	Activate top down and bottom up communication. Discuss about effectiveness of the organization.
5.6	Management Review	How is your organization performing as per your declared system? – Check. Make decisions for improvement
6	Resource Management	Identify and provide necessary resources. (Manpower equipment & other facilities)
6.2.2	Competence ,training and awareness	Identify the education skill training and experience needed for each job. Put the right person on the right job. Ensure that everyone is aware of improvement targets.
6.2.2	Competence awareness & training	Identify training needs based on skill gap, carry out training, verify effectiveness of training
6.3	Infrastructure	Give necessary building, work space, utilities transport and communication facilities and maintain them properly
6.4	Work Environment	Sanitation, dust free conditions, lighting, ventilation, humidity control, safety etc as needed for the work to be done properly
7.1	Planning of product realization	Define your SPECIFICATION, MANUFACTURING METHODS, And TESTING METHODS.
7.2.2	Customer requirement review	Query your customer at your threshold. Do not accept impossible orders.
7.3	Design control	Plan, Input, Output, review, verify and validate your product design and Control of Design &Development.
7.4	Purchasing	Select suitable suppliers and subcontractors. Carry out rating of subcontractors /suppliers. Ensure that they are informed about the controls they are expected to follow while executing your requirements.
7.5.1	Control of production	Do what you say – follow your documents while doing your work
7.5.2	Validation of processes	Carry out special processes (whose results are difficult to verify immediately) under controlled conditions.
7.5.3	Identification & Traceability	A place for everything and everything in its place. Allot batch number for traceability
7.5.3	Identification & Traceability	Templates, Jigs & fixtures should bear proper identification. Use tags labels and boards to show inspection status of the material
7.5.4	Customer property	Take care of customer’s belongings. (E.g. tools, packing material, labels etc.) servicing items also
7.5.5	Preservation of product	Ensure Proper handling and storage practices otherwise defects will arise.
7.6	Control of monitoring & measuring Equipment	Are your instruments telling the truth? (Proper Instrument Selection & Calibration). Calibrate your instruments against gauges that are traceable to national and international standards.
8.2.1	Customer satisfaction	What does the customer think / feel about us? Does the customer feel satisfied?Listen to your customer’s voice. What are the changes in customer needs?
8.2.2	Internal audit	Are procedures / defined processes followed and objectives achieved? Report lapses in audit report. Depending upon the audit frequency fixed by the Management
8.2.3	Monitoring & Measurement of process	Monitor and control your processes to achieve desired results. In case results are not ok, take action for improvement
8.2.4	Monitoring & Measurement of product	Is the material / product acceptable? (As per our own specifications or as agreed with the customer) Check against the quality plan and record it. Do not allow non-conforming product to the next stage.
8.2.4	Monitoring & Measurement of product	Product / service delivery should be carried out only after ensuring that all specifications are met.
8.2.4	Monitoring & Measurement of product	Only authorized persons should inspect and certify product’s / service acceptance.
8.3	Control of non conforming product	Segregate & REGRADE, SCRAP, ACCEPT CONCESSIONALLY OR REWORK defects. Market returns are also to be treated in the same way
8.4	Analysis of data	How well (or how badly) are we doing? Measure your performance (timely delivery, productivity, customer complaints etc), as an aid for improvement Is the level of defects increasing? Monitor supplier and subcontractor performance trends.
8.5	Improvement	Improve your performance through systematic analysis and action. Make improvement time-bound
8.5.2	Corrective action	Find out why you have failed and ensure that it is not repeated. Take action on the root cause of nonconformities, which have occurred.
8.5.3	Preventive action	Find out how you may fail and ensure that failure is avoided. Take action on the root cause of probable nonconformities