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ABOUT THE ISO/IEC INFORMATION CENTRE
The ISO/IEC Information Centre is jointly operated by ISO, the International Organization for Standardization, and IEC, the International Electrotechnical Commission. Its objective is to provide stakeholders with information about standardization, standards and related matters. This site of the ISO/IEC Information Centre serves as a portal to the main information given on various pages of the ISO and IEC Web sites e.g. the ISO and IEC Catalogues, provides an enquiry service for users and gives access to the Web sites of national standards organizations via WSSN, the World Standards Services Network. The Web site also provides information on the relationship between WTO, ISO and IEC with regard to world trade and on standardizing bodies which have accepted the WTO TBT Code of Good Practice for the Preparation, Adoption and Application of standards. In addition, the site contains and provides access to reference publications on standards development, distribution and use and on information sources.
Essential reading in today's globalized world
ISO International Standards offer significant benefits to business, government and society in today's globalized world.
Because understanding and knowledge of ISO and its work therefore add value to the skills portfolio of leaders, managers and other actors in both public and private sectors, ISO Focus+ magazine is destined to become essential reading.
The magazine was launched in January 2010, distilling the best features of two magazines, ISO Focus and ISO Management Systems, which it replaced. ISO Focus+ is published in English and French editions, 10 times a year (single editions for July-August and December-January).
ISO Focus+ covers the complete range of ISO International Standards: technical, management, good practice and conformity assessment, and for products, services, processes, systems, materials and professionals.
ISO Focus+ presents ISO standards “at work” and the benefits they bring to users and stakeholders.
The ambition of ISO Focus+ is to become regular reading for those who understand the importance of being well informed on ISO and International Standards, including business people, scientists and engineers, regulators academics and students, consumer representatives and other stakeholders.
Because understanding and knowledge of ISO and its work therefore add value to the skills portfolio of leaders, managers and other actors in both public and private sectors, ISO Focus+ magazine is destined to become essential reading.
The magazine was launched in January 2010, distilling the best features of two magazines, ISO Focus and ISO Management Systems, which it replaced. ISO Focus+ is published in English and French editions, 10 times a year (single editions for July-August and December-January).
ISO Focus+ covers the complete range of ISO International Standards: technical, management, good practice and conformity assessment, and for products, services, processes, systems, materials and professionals.
ISO Focus+ presents ISO standards “at work” and the benefits they bring to users and stakeholders.
The ambition of ISO Focus+ is to become regular reading for those who understand the importance of being well informed on ISO and International Standards, including business people, scientists and engineers, regulators academics and students, consumer representatives and other stakeholders.
Hot topics
ISO International Standards provide the international community with practical tools for tackling global challenges such as energy efficiency, renewable energy sources, climate change, health, safety, security and the dissemination of innovative technologies.
This section presents topics of international concern and highlights published ISO standards, standards under development and ongoing standardization initiatives that are relevant to these concerns and that can contribute to resolving them.
This section presents topics of international concern and highlights published ISO standards, standards under development and ongoing standardization initiatives that are relevant to these concerns and that can contribute to resolving them.
Publications and e-products
Visit our A-Z index to discover the wide range of subjects covered by ISO's publications and e-products. Our publications are available in several formats , including handbooks, packages, checklists, magazines and databases.
ISO Standards Handbooks bring together the complete collections of ISO Standards on subjects like Environmental Management, Piston Rings and Pins, Freight Containers, Paper, Board and Pulps and many others...
The Standards Packages have been developed to better answer the needs of our customers. Choose the standards package which is best suited to the needs in your field of activity.
Checklist provide a step-by-step approach to assist users in developing a detailed understanding of the requirements of the relevant standard, diagnose the state of readiness of their organization to implement the standard and help them identify main areas of improvement.
Learn more about ISO Focus and ISO Management Systems magazines and benefit from the wealth of knowledge of some 50'000 experts who help develop ISO standards.
ISO standards also come in database formats and cover many areas of interferes such as country codes or graphical symbols. They are available in various formats including Microsoft Access databases, PDFs and on DVDs
This section includes the ISO Catalogue, information brochures on ISO, publications on conformity assessment and a wide range of products on management standards.
ISO Standards Handbooks bring together the complete collections of ISO Standards on subjects like Environmental Management, Piston Rings and Pins, Freight Containers, Paper, Board and Pulps and many others...
The Standards Packages have been developed to better answer the needs of our customers. Choose the standards package which is best suited to the needs in your field of activity.
Checklist provide a step-by-step approach to assist users in developing a detailed understanding of the requirements of the relevant standard, diagnose the state of readiness of their organization to implement the standard and help them identify main areas of improvement.
Learn more about ISO Focus and ISO Management Systems magazines and benefit from the wealth of knowledge of some 50'000 experts who help develop ISO standards.
ISO standards also come in database formats and cover many areas of interferes such as country codes or graphical symbols. They are available in various formats including Microsoft Access databases, PDFs and on DVDs
This section includes the ISO Catalogue, information brochures on ISO, publications on conformity assessment and a wide range of products on management standards.
How to use the ISO Catalogue
The online ISO Standards listing integrates both the ISO Catalogue of published standards and the ISO Technical programme of standards under development. From within the listing, the user can choose to display, as required, Published standards and/or Standards under development and/or Withdrawn standards and/or Projects deleted.
By default, the ISO Standards listing presents the complete listing of Published standards AND Standards under development. The user chooses whether to access the listing By ICS (classified by subject in accordance with the International Classification for Standards) or By TC (sorted according to the ISO technical committee responsible for the preparation and/or maintenance of the standards).
International Standards and other deliverables
The terms International Standards and ISO standards used in these listings denote all standards-type documents, including guides, international standardized profiles, recommendations, technical reports, technical trends assessments, etc. The document type is indicated in its reference number. The following bibliographic information is given for each document:
Reference number - consists of a prefix, a serial number and the year of publication. The prefix will usually be "ISO" to indicate that the publication is an ISO International Standard.
The prefix ISO/IEC denotes a joint ISO and IEC (International Electrotechnical Commission) publication. ISO/IEC International Standards are most often developed by Joint ISO/IEC Technical Committee JTC 1. IEC International Standards with the prefix IEC, but which carry both the ISO and IEC logos, are also included in the catalogue. Such standards either belong to JTC 1, or have been developed in close cooperation with an ISO committee.
The following prefixes similarly denote joint international standards:
ISO/ASTM joint ISO and ASTM (American Society of Testing and Materials) International Standard
ISO/CIE: joint ISO and CIE (International Commission on Illumination) International Standard
ISO/HL7 joint ISO and HL7 (Health Level Seven) International Standard
ISO/IEEE: joint ISO and IEEE (Institute of Electrical and Electronics Engineers) International Standard
ISO/OECD joint ISO and OECD (Organisation for Economic Cooperation and Development) International Standard
The prefix may also contain an indication of the type of document:
Amd. denotes an Amendment - a normative document, developed according to consensus procedures, approved according to the procedures relevant to the document being amended, and which changes the technical normative elements of that document.
Cor. denotes a Technical corrigendum - a document issued to correct a technical error or ambiguity in a normative document or to correct information that has become outdated, provided the modification has no effect on the technical normative elements of the document it corrects.
Guide - redefined as an informative document only. Previously ISO and ISO/IEC Guides were developed as either a document dealing with non-normative matters relating to international standardization or a normative document developed by a structure other than a TC/SC, e.g. a policy development committee. A number of such guides are still valid.
ISP denotes an International Standardized Profile - an internally agreed, harmonized document which identifies a standard or group of standards, together with options and parameters, necessary to perform a function or set of functions.
IWA denotes an International Workshop Agreement
PAS denotes a Publicly Available Specification
R denotes a Recommendation. This designation was used up to 1972, when ISO began to publish International Standards. Since then, as they have been revised, ISO recommendations have gradually been republished as International Standards. A very limited number of ISO recommendations still remain valid and available.
TR denotes a Technical Report
TS denotes a Technical Specification
TTA denotes a Technology Trends Assessment - a document published to respond to the need for global collaboration on standardization questions during the early stages of technical innovation and which gives the state of the art or trend in emerging fields. TTAs are typically the result of prestandardization work or research
The prefix is followed by a serial number which may include a part number, separated by a hyphen from the main number. The serial number of a published standard is followed by the year of publication separated from the serial number by a colon.
Title of the standard including, if relevant, the number and title of a specific part of the standard
Current stage - to allow the monitoring of a standard's development and life cycle in a systematic way, a four-digit stage code is used, which indicates the standard's current status. The current stage code is given for each standard or project. The code is linked to a stage code chart giving the explanation for each stage code.
TC/SC - Technical committee/subcommittee - refers to the ISO technical committee and subcommittee responsible for the development and maintenance of the standard. Certain documents are developed and maintained by other ISO organs or by other international organizations. A link leads to information about the committee or organization concerned.
Language - the official languages of ISO are English, French and Russian. ISO International Standards and standards-type documents published by the Central Secretariat are usually in separate (monolingual) English (en) and French (fr) editions and, less frequently, in Russian (ru). Some standards, especially those containing terminology, are published as a bilingual (any two of the official languages), or trilingual (English/French/Russian) edition. The ISO Central Secretariat also publishes certain official translations in non-official languages. To date, these include standards in Spanish (es) and Arabic (ar).
NOTE: It is possible for standards - and notably terminologies and vocabularies - to include some content in non-official languages. Where applicable, information on the non-official language content is usually given in the standard's abstract in the bibliographical data.
A number of International Standards developed by ISO technical committees require, with a view to their updating or implementation, a competent body which has the requisite infrastructure for ensuring they are used effectively. Information on these bodies, designated by ISO to serve as maintenance agencies or registration authorities, is accessed through the link Maintenance agencies and registration authorities.
By default, the ISO Standards listing presents the complete listing of Published standards AND Standards under development. The user chooses whether to access the listing By ICS (classified by subject in accordance with the International Classification for Standards) or By TC (sorted according to the ISO technical committee responsible for the preparation and/or maintenance of the standards).
International Standards and other deliverables
The terms International Standards and ISO standards used in these listings denote all standards-type documents, including guides, international standardized profiles, recommendations, technical reports, technical trends assessments, etc. The document type is indicated in its reference number. The following bibliographic information is given for each document:
Reference number - consists of a prefix, a serial number and the year of publication. The prefix will usually be "ISO" to indicate that the publication is an ISO International Standard.
The prefix ISO/IEC denotes a joint ISO and IEC (International Electrotechnical Commission) publication. ISO/IEC International Standards are most often developed by Joint ISO/IEC Technical Committee JTC 1. IEC International Standards with the prefix IEC, but which carry both the ISO and IEC logos, are also included in the catalogue. Such standards either belong to JTC 1, or have been developed in close cooperation with an ISO committee.
The following prefixes similarly denote joint international standards:
ISO/ASTM joint ISO and ASTM (American Society of Testing and Materials) International Standard
ISO/CIE: joint ISO and CIE (International Commission on Illumination) International Standard
ISO/HL7 joint ISO and HL7 (Health Level Seven) International Standard
ISO/IEEE: joint ISO and IEEE (Institute of Electrical and Electronics Engineers) International Standard
ISO/OECD joint ISO and OECD (Organisation for Economic Cooperation and Development) International Standard
The prefix may also contain an indication of the type of document:
Amd. denotes an Amendment - a normative document, developed according to consensus procedures, approved according to the procedures relevant to the document being amended, and which changes the technical normative elements of that document.
Cor. denotes a Technical corrigendum - a document issued to correct a technical error or ambiguity in a normative document or to correct information that has become outdated, provided the modification has no effect on the technical normative elements of the document it corrects.
Guide - redefined as an informative document only. Previously ISO and ISO/IEC Guides were developed as either a document dealing with non-normative matters relating to international standardization or a normative document developed by a structure other than a TC/SC, e.g. a policy development committee. A number of such guides are still valid.
ISP denotes an International Standardized Profile - an internally agreed, harmonized document which identifies a standard or group of standards, together with options and parameters, necessary to perform a function or set of functions.
IWA denotes an International Workshop Agreement
PAS denotes a Publicly Available Specification
R denotes a Recommendation. This designation was used up to 1972, when ISO began to publish International Standards. Since then, as they have been revised, ISO recommendations have gradually been republished as International Standards. A very limited number of ISO recommendations still remain valid and available.
TR denotes a Technical Report
TS denotes a Technical Specification
TTA denotes a Technology Trends Assessment - a document published to respond to the need for global collaboration on standardization questions during the early stages of technical innovation and which gives the state of the art or trend in emerging fields. TTAs are typically the result of prestandardization work or research
The prefix is followed by a serial number which may include a part number, separated by a hyphen from the main number. The serial number of a published standard is followed by the year of publication separated from the serial number by a colon.
Title of the standard including, if relevant, the number and title of a specific part of the standard
Current stage - to allow the monitoring of a standard's development and life cycle in a systematic way, a four-digit stage code is used, which indicates the standard's current status. The current stage code is given for each standard or project. The code is linked to a stage code chart giving the explanation for each stage code.
TC/SC - Technical committee/subcommittee - refers to the ISO technical committee and subcommittee responsible for the development and maintenance of the standard. Certain documents are developed and maintained by other ISO organs or by other international organizations. A link leads to information about the committee or organization concerned.
Language - the official languages of ISO are English, French and Russian. ISO International Standards and standards-type documents published by the Central Secretariat are usually in separate (monolingual) English (en) and French (fr) editions and, less frequently, in Russian (ru). Some standards, especially those containing terminology, are published as a bilingual (any two of the official languages), or trilingual (English/French/Russian) edition. The ISO Central Secretariat also publishes certain official translations in non-official languages. To date, these include standards in Spanish (es) and Arabic (ar).
NOTE: It is possible for standards - and notably terminologies and vocabularies - to include some content in non-official languages. Where applicable, information on the non-official language content is usually given in the standard's abstract in the bibliographical data.
A number of International Standards developed by ISO technical committees require, with a view to their updating or implementation, a competent body which has the requisite infrastructure for ensuring they are used effectively. Information on these bodies, designated by ISO to serve as maintenance agencies or registration authorities, is accessed through the link Maintenance agencies and registration authorities.
ISO eServices and IT Tools
The development of standards in ISO is completely reliant on IT tools, both for the drafting of standards and for support of the process. Key to the use of IT in the development process is the Internet, on which hosting environments exist for all ISO committees and working groups (so called "electronic committees").
For all IT applications in ISO, user guides have been prepared, which are also used as training materials. These guides can be found in this section.
For all IT applications in ISO, user guides have been prepared, which are also used as training materials. These guides can be found in this section.
ISO launches free online tutorial on new ISO/IEC 17021 – the benchmark for management system certification
A free tutorial on the improved second edition of ISO/IEC 17021, the International Standard that sets new requirements for the auditing of management systems and for auditor competence is now available on the ISO Website at www.iso.org/tutorial17021
The purpose of ISO/IEC 17021:2011 is to increase the value of management system certification to public and private sector organizations worldwide. The online tutorial on the standard has been made available by the ISO Committee on conformity assessment, (ISO/CASCO). It was developed by Randy Dougherty and Alister Dalrymple, two leaders of the working group responsible for the standard.
The tutorial (available in English only), consists of three PowerPoint presentations, including notes:
* An overview (27 slides)
* Audit process (62 slides)
* Auditor competence (19 slides).
The tutorial explains the differences to the first edition, published in 2006, and the new requirements.
Published on 1 February, ISO/IEC 17021:2011, Conformity assessment – Requirements for bodies providing audit and certification of management systems, is intended to increase trust in certificates issued attesting conformity to management system standards (MSS) such as ISO 9001 (quality management), ISO 14001 (environmental management) and ISO 22000 (food safety management). Certificates to these and other MSS are widely used in global markets to establish confidence between business partners and between organizations and their customers, to qualify suppliers in supply chains, and as a requirement to tender for procurement contracts.
Observance of the standard’s requirements is intended to ensure that certification bodies operate competently, consistently and impartially, so facilitating the recognition of such bodies and the acceptance of their certifications both nationally and internationally. ISO/IEC 17021 will therefore serve as a foundation for facilitating the recognition of management system certification in the interests of international trade.
The requirements of the 2006 edition have not been changed except where they contradict those of the 2011 edition. ISO/IEC 17021 is also being published in an unofficial marked-up edition highlighting the new and deleted text. The new edition is to be reviewed one year after it has been in use to decide whether any first edition requirements need modifying to align them further with the new requirements.
ISO/IEC 17021:2011, Conformity assessment – Requirements for bodies providing audit and certification of management systems, was developed by the ISO Committee on conformity assessment (ISO/CASCO) and is available from ISO national member institutes (see the complete list with contact details). It may also be obtained directly from the ISO Central Secretariat, price 142 Swiss francs for the clean, official edition and 208 Swiss francs for the clean edition plus the unofficial marked-up edition, through the ISO Store or by contacting the Marketing, Communication & Information department (see right-hand column).
The purpose of ISO/IEC 17021:2011 is to increase the value of management system certification to public and private sector organizations worldwide. The online tutorial on the standard has been made available by the ISO Committee on conformity assessment, (ISO/CASCO). It was developed by Randy Dougherty and Alister Dalrymple, two leaders of the working group responsible for the standard.
The tutorial (available in English only), consists of three PowerPoint presentations, including notes:
* An overview (27 slides)
* Audit process (62 slides)
* Auditor competence (19 slides).
The tutorial explains the differences to the first edition, published in 2006, and the new requirements.
Published on 1 February, ISO/IEC 17021:2011, Conformity assessment – Requirements for bodies providing audit and certification of management systems, is intended to increase trust in certificates issued attesting conformity to management system standards (MSS) such as ISO 9001 (quality management), ISO 14001 (environmental management) and ISO 22000 (food safety management). Certificates to these and other MSS are widely used in global markets to establish confidence between business partners and between organizations and their customers, to qualify suppliers in supply chains, and as a requirement to tender for procurement contracts.
Observance of the standard’s requirements is intended to ensure that certification bodies operate competently, consistently and impartially, so facilitating the recognition of such bodies and the acceptance of their certifications both nationally and internationally. ISO/IEC 17021 will therefore serve as a foundation for facilitating the recognition of management system certification in the interests of international trade.
The requirements of the 2006 edition have not been changed except where they contradict those of the 2011 edition. ISO/IEC 17021 is also being published in an unofficial marked-up edition highlighting the new and deleted text. The new edition is to be reviewed one year after it has been in use to decide whether any first edition requirements need modifying to align them further with the new requirements.
ISO/IEC 17021:2011, Conformity assessment – Requirements for bodies providing audit and certification of management systems, was developed by the ISO Committee on conformity assessment (ISO/CASCO) and is available from ISO national member institutes (see the complete list with contact details). It may also be obtained directly from the ISO Central Secretariat, price 142 Swiss francs for the clean, official edition and 208 Swiss francs for the clean edition plus the unofficial marked-up edition, through the ISO Store or by contacting the Marketing, Communication & Information department (see right-hand column).
ISO's magazine highlights the benefits of ISO's "success code" standards
The April 2011 issue of ISO Focus+ – the magazine of ISO (International Organization for Standardization) – presents concrete examples of how ISO International Standards for codes can help save time, space, energy – and money.
Coding systems are among the most frequently used systems for standardization by government, business and the general public at large. Every day, codes are used in millions of operations and items worldwide, in domains that range from financial transactions and freight containers to books and passports. In all cases, these codes save time, space, and energy – which ultimately result in financial savings too.
To draw attention to the important impact of codes, ISO Focus+ is devoting the Special Report of its April 2011 edition to the subject
With the theme of "Success codes", this Special Report is dedicated to the vast amount of work done by ISO codes to make the world simpler for us all. It brings together a portfolio of articles that showcases how ISO standards save time (and therefore money), reduce error rates and establish unambiguous and consistent representations for people, places, or things.
Articles cover an array of topics, from the International Bank Account Number (IBAN), the Business Identifier Code (BIC), International Standard Book Number (ISBN), Vehicle Identification Number (VIC) and the BIC Codes for containers. It also describes the ISO standard for country codes (ISO 3166-1), which is one of the most widely used standards because all national postal organizations throughout the world exchange international mail in containers bearing its country codes for identification.
Karla McKenna, Chair of ISO technical committee ISO/TC 68, comments on the importance of codes for the financial services indsutry: “Consider just one type of transaction – credit card payments – and one financial institution. In 2007, this single card issuer had 20 000 member banks with 1.59 billion cards in circulation generating 59 billion transactions per year, with peaks of more than 6 800 transactions per second.
These credit cards are accepted in 170 countries, and annual transaction volume amounts to USD 4.8 trillion. Without consistent and reliable message exchange, none of this would have been possible.”
The April edition of ISO Focus+ also features an exclusive interview with the CEO of NTUC FairPrice Seah Kian Peng, who says, “As a trusted supermarket retailer in Singapore serving our customers for more than 30 years, maintaining high quality standards and adopting best international practices are integral to FairPrice’s promise to deliver quality products at best value and service to our customers. From an operational standpoint, standardization translates into higher efficiency, process and product consistency and improved productivity."
Coding systems are among the most frequently used systems for standardization by government, business and the general public at large. Every day, codes are used in millions of operations and items worldwide, in domains that range from financial transactions and freight containers to books and passports. In all cases, these codes save time, space, and energy – which ultimately result in financial savings too.
To draw attention to the important impact of codes, ISO Focus+ is devoting the Special Report of its April 2011 edition to the subject
With the theme of "Success codes", this Special Report is dedicated to the vast amount of work done by ISO codes to make the world simpler for us all. It brings together a portfolio of articles that showcases how ISO standards save time (and therefore money), reduce error rates and establish unambiguous and consistent representations for people, places, or things.
Articles cover an array of topics, from the International Bank Account Number (IBAN), the Business Identifier Code (BIC), International Standard Book Number (ISBN), Vehicle Identification Number (VIC) and the BIC Codes for containers. It also describes the ISO standard for country codes (ISO 3166-1), which is one of the most widely used standards because all national postal organizations throughout the world exchange international mail in containers bearing its country codes for identification.
Karla McKenna, Chair of ISO technical committee ISO/TC 68, comments on the importance of codes for the financial services indsutry: “Consider just one type of transaction – credit card payments – and one financial institution. In 2007, this single card issuer had 20 000 member banks with 1.59 billion cards in circulation generating 59 billion transactions per year, with peaks of more than 6 800 transactions per second.
These credit cards are accepted in 170 countries, and annual transaction volume amounts to USD 4.8 trillion. Without consistent and reliable message exchange, none of this would have been possible.”
The April edition of ISO Focus+ also features an exclusive interview with the CEO of NTUC FairPrice Seah Kian Peng, who says, “As a trusted supermarket retailer in Singapore serving our customers for more than 30 years, maintaining high quality standards and adopting best international practices are integral to FairPrice’s promise to deliver quality products at best value and service to our customers. From an operational standpoint, standardization translates into higher efficiency, process and product consistency and improved productivity."
WHAT IS ISO 14000
What is ISO 14001?
ISO 14000 is a SERIES of international standards on environmental management. It provides a framework for the development of both the system and the supporting audit program.
ISO 14001 was first published as a standard in 1996 and it specifies the actual requirements for an environmental management system. It applies to those environmental aspects over which an organisation has control and where it can be expected to have an influence
ENVIRONMENTAL - 14001 The ISO 14000 environmental management standards exist to help organisations minimize how their operations negatively affect the environment (cause adverse changes to air, water, or land), comply with applicable laws, regulations, and other environmentally oriented requirements, and continually improve on the above.
ISO 14000 is similar to ISO 9000 quality management in that both pertain to the process (the comprehensive outcome of how a product is produced) rather than to the product itself. The overall idea is to establish an organised approach to systematically reduce the impact of the environmental aspects which an organisation can control. Effective tools for the analysis of environmental aspects of an organisation and for the generation of options for improvement are provided by the concept of “Cleaner Production”.
As with ISO 9000, certification is performed by third-party organisations rather than being awarded by ISO directly. The ISO 19011 audit standard applies when auditing for both 9000 and 14000 compliance at once.
Standards
The material included in this family of specifications is very broad. The major parts of ISO 14000 are:
ISO 14001 is the standard against which organisations are assessed. ISO 14001 is generic and flexible enough to apply to any organisation producing any product or service anywhere in the world.
ISO 14004 is a guidance document that explains the 14001 requirements in more detail. These present a structured approach to setting environmental objectives and targets and to establishing and monitoring operational controls.
These are further expanded upon by the following:
ISO 14020 series (14020 to 14025), Environmental Labeling, covers labels and declarations.
ISO 14030 discusses post-production environmental assessment.
ISO 14031 Evaluation of Environmental Performance.
ISO 14040 series (14040 to 14044), Life Cycle Assessment, discusses preproduction planning and environment goal setting.
ISO 14050 terms and definitions.
ISO 14062 discusses making improvements to environmental impact goals.
ISO 14063 is an addendum to 14020, discussing further communications on environmental impact.
ISO 19011 which specifies one audit protocol for both 14000 and 9000 series standards together. This replaces ISO 14011 meta - evaluation, how to tell if your intended regulatory tools worked. 19011 is now the only recommended way to determine this.
ISO 14001 is an internationally accepted specification for an environmental management system (EMS). It specifies requirements for establishing an environmental policy, determining environmental aspects and impacts of products/activities/services, planning environmental objectives and measurable targets, implementation and operation of programs to meet objectives and targets, checking and corrective action, and management review.
ISO 14000 is a SERIES of international standards on environmental management. It provides a framework for the development of both the system and the supporting audit program.
ISO 14001 was first published as a standard in 1996 and it specifies the actual requirements for an environmental management system. It applies to those environmental aspects over which an organisation has control and where it can be expected to have an influence
ENVIRONMENTAL - 14001 The ISO 14000 environmental management standards exist to help organisations minimize how their operations negatively affect the environment (cause adverse changes to air, water, or land), comply with applicable laws, regulations, and other environmentally oriented requirements, and continually improve on the above.
ISO 14000 is similar to ISO 9000 quality management in that both pertain to the process (the comprehensive outcome of how a product is produced) rather than to the product itself. The overall idea is to establish an organised approach to systematically reduce the impact of the environmental aspects which an organisation can control. Effective tools for the analysis of environmental aspects of an organisation and for the generation of options for improvement are provided by the concept of “Cleaner Production”.
As with ISO 9000, certification is performed by third-party organisations rather than being awarded by ISO directly. The ISO 19011 audit standard applies when auditing for both 9000 and 14000 compliance at once.
Standards
The material included in this family of specifications is very broad. The major parts of ISO 14000 are:
ISO 14001 is the standard against which organisations are assessed. ISO 14001 is generic and flexible enough to apply to any organisation producing any product or service anywhere in the world.
ISO 14004 is a guidance document that explains the 14001 requirements in more detail. These present a structured approach to setting environmental objectives and targets and to establishing and monitoring operational controls.
These are further expanded upon by the following:
ISO 14020 series (14020 to 14025), Environmental Labeling, covers labels and declarations.
ISO 14030 discusses post-production environmental assessment.
ISO 14031 Evaluation of Environmental Performance.
ISO 14040 series (14040 to 14044), Life Cycle Assessment, discusses preproduction planning and environment goal setting.
ISO 14050 terms and definitions.
ISO 14062 discusses making improvements to environmental impact goals.
ISO 14063 is an addendum to 14020, discussing further communications on environmental impact.
ISO 19011 which specifies one audit protocol for both 14000 and 9000 series standards together. This replaces ISO 14011 meta - evaluation, how to tell if your intended regulatory tools worked. 19011 is now the only recommended way to determine this.
ISO 14001 is an internationally accepted specification for an environmental management system (EMS). It specifies requirements for establishing an environmental policy, determining environmental aspects and impacts of products/activities/services, planning environmental objectives and measurable targets, implementation and operation of programs to meet objectives and targets, checking and corrective action, and management review.
ISO_Registration
ISO Certification
Steps to Registration
Stage 1:
ISO QSL appoints the Assessor to view your Company's procedures
Stage 2:
The assessment report on completion by the Assessor is forwarded to ISO QSL to prepare the necessary documentation
Stage 3:
On completion of the required paperwork it is returned in total to ISO Competitive Edge Ltd., (our approved audit company) for final inspection and approval
Stage 4:
The Client is contacted by ISO QSL to arrange the presentation of the Certificate, all documentation, logos and cd rom.
Stage 5:
On satisfactory presentation of the above, the invoice becomes payable as per the Client Contract Form and the Standing Order duly signed
Stage 6:
The Client reviews the manuals and templates to ensure the accuracy of the documents. On completion of this task the manuals should be signed where appropriate and at this stage they become the first controlled copy. It is a requirement when this task is completed that ISO QSL is notified in writing and at this point the Company is officially under the ISO QSL Certification.
Stage 7:
Over the next 6 months you will be contacted by ISO Competitive Edge Ltd., (our approved audit company) to arrange for the internal audit. This will consist of an overview of all facets of the Standard.
Stage 8:
The annual external audit is arranged on or before the anniversary of certificate.
Steps to Registration
Stage 1:
ISO QSL appoints the Assessor to view your Company's procedures
Stage 2:
The assessment report on completion by the Assessor is forwarded to ISO QSL to prepare the necessary documentation
Stage 3:
On completion of the required paperwork it is returned in total to ISO Competitive Edge Ltd., (our approved audit company) for final inspection and approval
Stage 4:
The Client is contacted by ISO QSL to arrange the presentation of the Certificate, all documentation, logos and cd rom.
Stage 5:
On satisfactory presentation of the above, the invoice becomes payable as per the Client Contract Form and the Standing Order duly signed
Stage 6:
The Client reviews the manuals and templates to ensure the accuracy of the documents. On completion of this task the manuals should be signed where appropriate and at this stage they become the first controlled copy. It is a requirement when this task is completed that ISO QSL is notified in writing and at this point the Company is officially under the ISO QSL Certification.
Stage 7:
Over the next 6 months you will be contacted by ISO Competitive Edge Ltd., (our approved audit company) to arrange for the internal audit. This will consist of an overview of all facets of the Standard.
Stage 8:
The annual external audit is arranged on or before the anniversary of certificate.
ISO_Standards
ISO STANDARDS
What does ISO mean?
The Greek word for equal... balanced... equitably...
What is ISO?
It is the confederation for standardisation, and the term I.S.O. represents the name of The International Organisation for Standardisation, with headquarters in Geneva Switzerland.
What is ISO 9001?
ISO stands for International Organisation of Standardisation. In complying with ISO 9001:2008 standards, each company must say what it does through documentation and processes, do what it says through action, and prove it to an independent, objective third party.
How long has ISO been in business?
ISO has been establishing standards since 1906. The ISO 9000 Series for Quality Assurance was introduced in 1993 and has become the most widely known.
Why is an ISO 9000 certified system important to me?
The ISO 9001 certification gives you assurances that you are doing exactly what you say you are doing.
What is the difference between ISO 9000:2000 and ISO 9001:2008
ISO 9000, original published in 1987 (based on BS 5750, from 1979) and reviewed and updated in 1994. ISO 9001:2000, published in December 15, 2000. requires the process approach and that the organisation pursues continuous improvements. The latest is the 2008 version, for registration namely ISO 9001:2008
What are the minimum procedural documents that 9001:2008 require?
These are absolute minimum: 1. Control of Documents, 2. Control of records, 3. Internal Audits, 4. Control of non-conforming product, 5. Corrective action, 6. Preventive action.
What is ISO 14001?
ISO 14000 is a SERIES of international standards on environmental management. It provides a framework for the development of both the system and the supporting audit program.
How will my business benefit?
Quality management is not just about compliance with a set of standards. It's about developing a competitive edge, opening up new markets as well as showing clients, customers and employees your commitment to best practice. It will stimulate a quality culture which will energize your entire organization.
What's a quality management system?
It's a common sense, well documented business management system; applicable to all business sectors, which helps to ensure consistency and the improvement of working practices, including the products or services provided.
Why do I need it?
There are many benefits to be gained; for example:
Improved productivity and efficiency, often leading to cost reductions.
Improved consistency of service/product performance and therefore, higher customer satisfaction levels.
Improved perception of the organizations image, culture and performance.
Improved communication, morale and job satisfaction - staff understand what is expected of them and each other.
Competitive advantage and the potential for increased marketing and sales opportunities.
What does ISO mean?
The Greek word for equal... balanced... equitably...
What is ISO?
It is the confederation for standardisation, and the term I.S.O. represents the name of The International Organisation for Standardisation, with headquarters in Geneva Switzerland.
What is ISO 9001?
ISO stands for International Organisation of Standardisation. In complying with ISO 9001:2008 standards, each company must say what it does through documentation and processes, do what it says through action, and prove it to an independent, objective third party.
How long has ISO been in business?
ISO has been establishing standards since 1906. The ISO 9000 Series for Quality Assurance was introduced in 1993 and has become the most widely known.
Why is an ISO 9000 certified system important to me?
The ISO 9001 certification gives you assurances that you are doing exactly what you say you are doing.
What is the difference between ISO 9000:2000 and ISO 9001:2008
ISO 9000, original published in 1987 (based on BS 5750, from 1979) and reviewed and updated in 1994. ISO 9001:2000, published in December 15, 2000. requires the process approach and that the organisation pursues continuous improvements. The latest is the 2008 version, for registration namely ISO 9001:2008
What are the minimum procedural documents that 9001:2008 require?
These are absolute minimum: 1. Control of Documents, 2. Control of records, 3. Internal Audits, 4. Control of non-conforming product, 5. Corrective action, 6. Preventive action.
What is ISO 14001?
ISO 14000 is a SERIES of international standards on environmental management. It provides a framework for the development of both the system and the supporting audit program.
How will my business benefit?
Quality management is not just about compliance with a set of standards. It's about developing a competitive edge, opening up new markets as well as showing clients, customers and employees your commitment to best practice. It will stimulate a quality culture which will energize your entire organization.
What's a quality management system?
It's a common sense, well documented business management system; applicable to all business sectors, which helps to ensure consistency and the improvement of working practices, including the products or services provided.
Why do I need it?
There are many benefits to be gained; for example:
Improved productivity and efficiency, often leading to cost reductions.
Improved consistency of service/product performance and therefore, higher customer satisfaction levels.
Improved perception of the organizations image, culture and performance.
Improved communication, morale and job satisfaction - staff understand what is expected of them and each other.
Competitive advantage and the potential for increased marketing and sales opportunities.
ISO_INTERNAL AUDITING
Internal Auditing
Under the 1994 standard, the auditing process could be adequately addressed by performing "compliance auditing":
Tell me what you do (describe the business process)
Show me where it says that (reference the procedure manuals)
Prove that that is what happened (exhibit evidence in documented records)
The 2000 standard uses the process approach. While auditors perform similar functions, they are expected to go beyond mere auditing for route "compliance" by focusing on risk, status and importance. This means they are expected to make more judgments on what is effective, rather than merely adhering to what is formally prescribed. The difference from the previous standard can be explained thus:
Under the 1994 version, the question was broadly "Are you doing what the manual says you should be doing?", whereas under the 2000 version, the question is more "Will this process help you achieve your stated objectives? Is it a good process or is there a way to do it better?".
The ISO 19011 standard for auditing applies to ISO 9001 besides other management systems like EMS ( ISO 14001) etc.
Advantages
It is widely acknowledged that proper quality management improves business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation.
The quality principles in ISO 9000:2000 are also sound, according to Wade, and Barnes, who says "ISO 9000 guidelines provide a comprehensive model for quality management systems that can make any company competitive."
Barnes also cites a survey by Lloyd's Register Quality Assurance that indicated, “ISO 9000 increased net profit”, and another by Deloitte-Touche that reported, “the costs of registration were recovered in three years”.
According to the Providence Business News, implementing ISO often gives the following advantages:
Create a more efficient, effective operation
Increase customer satisfaction and retention
Reduce audits
Enhance marketing
Improve employee motivation, awareness, and morale
Promote international trade
In today's service sector driven economy, more and more companies are using ISO 9000 as a business tool. Through the use of properly stated quality objectives, customer satisfaction surveys and a well-defined continual improvement program companies are using ISO 9000 processes to increase their efficiency and profitability.
ISOQSL are able to offer a service which not only minimizes your valuable management time input but also allows us to predetermine the precise cost of certification.
When you have studied the facts and fee scale we would be delighted to arrange for an informal (no cost) visit to your premises by one of our Senior Advisors to meet for a general informal discussion on how our service can help your business.
At this site, you will discover all about ISOQSL, as well as our courteous and resourceful staff.
Feel free to browse around this site. If you have comments or questions about our services, or simply need more information and want to contact us, click on the contact button on any page within this site.ISO QSLTD can provide you with Lead Auditors to carry out your internal auditing.
ISO QSLTD will manage and conduct your audit program. We will complete the audits in an efficient manner and add value to your business by revealing opportunities for improvement, should we find any. Our comprehensive Audit Reports ensure that relevant evidence is captured and appropriate action-points, both tactical and strategic are highlighted.
There will be a number of business benefits including;
1) A saving in audit time and not tying up key personnel for days on end.
2) Reduced audit costs
3) Highlight additional cost-saving or profit opportunities
4) Enhance Customer Confidence
5) Reduce documentation
6) Removes any internal politics out of auditing.
7) Will make reporting to senior management more effective and direct.
Under the 1994 standard, the auditing process could be adequately addressed by performing "compliance auditing":
Tell me what you do (describe the business process)
Show me where it says that (reference the procedure manuals)
Prove that that is what happened (exhibit evidence in documented records)
The 2000 standard uses the process approach. While auditors perform similar functions, they are expected to go beyond mere auditing for route "compliance" by focusing on risk, status and importance. This means they are expected to make more judgments on what is effective, rather than merely adhering to what is formally prescribed. The difference from the previous standard can be explained thus:
Under the 1994 version, the question was broadly "Are you doing what the manual says you should be doing?", whereas under the 2000 version, the question is more "Will this process help you achieve your stated objectives? Is it a good process or is there a way to do it better?".
The ISO 19011 standard for auditing applies to ISO 9001 besides other management systems like EMS ( ISO 14001) etc.
Advantages
It is widely acknowledged that proper quality management improves business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation.
The quality principles in ISO 9000:2000 are also sound, according to Wade, and Barnes, who says "ISO 9000 guidelines provide a comprehensive model for quality management systems that can make any company competitive."
Barnes also cites a survey by Lloyd's Register Quality Assurance that indicated, “ISO 9000 increased net profit”, and another by Deloitte-Touche that reported, “the costs of registration were recovered in three years”.
According to the Providence Business News, implementing ISO often gives the following advantages:
Create a more efficient, effective operation
Increase customer satisfaction and retention
Reduce audits
Enhance marketing
Improve employee motivation, awareness, and morale
Promote international trade
In today's service sector driven economy, more and more companies are using ISO 9000 as a business tool. Through the use of properly stated quality objectives, customer satisfaction surveys and a well-defined continual improvement program companies are using ISO 9000 processes to increase their efficiency and profitability.
ISOQSL are able to offer a service which not only minimizes your valuable management time input but also allows us to predetermine the precise cost of certification.
When you have studied the facts and fee scale we would be delighted to arrange for an informal (no cost) visit to your premises by one of our Senior Advisors to meet for a general informal discussion on how our service can help your business.
At this site, you will discover all about ISOQSL, as well as our courteous and resourceful staff.
Feel free to browse around this site. If you have comments or questions about our services, or simply need more information and want to contact us, click on the contact button on any page within this site.ISO QSLTD can provide you with Lead Auditors to carry out your internal auditing.
ISO QSLTD will manage and conduct your audit program. We will complete the audits in an efficient manner and add value to your business by revealing opportunities for improvement, should we find any. Our comprehensive Audit Reports ensure that relevant evidence is captured and appropriate action-points, both tactical and strategic are highlighted.
There will be a number of business benefits including;
1) A saving in audit time and not tying up key personnel for days on end.
2) Reduced audit costs
3) Highlight additional cost-saving or profit opportunities
4) Enhance Customer Confidence
5) Reduce documentation
6) Removes any internal politics out of auditing.
7) Will make reporting to senior management more effective and direct.
ISO AUDITING
The aim is a continual process of review and assessment, to verify that the system is working as it's supposed to, find out where it can improve and to correct or prevent problems identified. It is considered healthier for internal auditors to audit outside their usual management line, so as to bring a degree of independence to their judgments.
For further details and cost click on the link ISO Auditing.
For further details and cost click on the link ISO Auditing.
ISO TRAINING
For more on ISO click on Why ISO or About ISO
From our own experience, we know how important training is to a company. We have seen firsthand what the difference proper training can be for small and large companies. For further details and cost click on the link ISO Training.
From our own experience, we know how important training is to a company. We have seen firsthand what the difference proper training can be for small and large companies. For further details and cost click on the link ISO Training.
WHY ISO ?
ISO 9001:2008 (which has replaced ISO 9001:2000) also ISO 14001:2004 (environmental) certification provides substantial comfort for your potential customers by significantly enhancing your status and image as well as providing proof that you are really serious about quality. Other areas of interest for certification are: BS.EN.15038:2006 (translation management systems) BS.OHSAS 18001:2007 (Health and Safety) ISO 22000:2005 (Food Safety) and ISO 27001:2005 (Information Technology).
WHAT IS ISO ?
It is the confederation for standardisation, and the term I.S.O. represents the name of The International Organisation for Standardisation, with headquarters in Geneva Switzerland.
It is the hallmark for Audited Quality Management Control Systems throughout Trade and Industry effecting all areas of business and qualified by ISO Certification and Registration.
For more information on ISO Registration click here and follow the steps on “Certification”. or click on the “Contact Us” button in the navigation bar.
It is the hallmark for Audited Quality Management Control Systems throughout Trade and Industry effecting all areas of business and qualified by ISO Certification and Registration.
For more information on ISO Registration click here and follow the steps on “Certification”. or click on the “Contact Us” button in the navigation bar.
Scope
Scope:
Standardization of a framework for the definition and measurement of service activities relating to drinking water supply systems and wastewater systems.
The standardization includes the definition of a language common to the different stakeholders, the definition of the characteristics of the elements of the service according to the consumers expectations, a list of requirements to fulfil for the management of a drinking water supply system and a wastewater system, service quality criteria and a related system of performance indicators, without setting any target values or thresholds.
Excluded:
* design and construction of water supply and wastewater systems, or maintenance techniques;
* limits of acceptability for drinking water quality and wastewater discharted in the receiving body;
* analytical methods.
Standardization of a framework for the definition and measurement of service activities relating to drinking water supply systems and wastewater systems.
The standardization includes the definition of a language common to the different stakeholders, the definition of the characteristics of the elements of the service according to the consumers expectations, a list of requirements to fulfil for the management of a drinking water supply system and a wastewater system, service quality criteria and a related system of performance indicators, without setting any target values or thresholds.
Excluded:
* design and construction of water supply and wastewater systems, or maintenance techniques;
* limits of acceptability for drinking water quality and wastewater discharted in the receiving body;
* analytical methods.
Basic Changes and QMS Process Map
The 20 point format (1994) has been replaced the text of the standard is now organized into 5 major processes (2008).
- 4.0 - Quality Management System Requirements
- 5.0 - Management responsibility
- 6.0 - Resource management.
- 7.0 - Product Realization.
- 8.0 - Measurement analysis and Improvement.
Basis for ISO 9001:2008
ISO stands for:
INTERNATIONAL ORGANIZATION FOR STANDARDIZATION.
•Worldwide Organization •Having Head Quarters at Geneva , Switzerland
•Quality Standards Established in 1947
•ISO Standards first established in 1987
•Revised in 1994 & 2000
•Latest revision on 15.11.2008
•ISO has 176 members.
•BIS represents India
•ISO is an NGO(Non Government Organisation)
•It’s a system standard not a product standard
BASIC STANDARDS
| Generalities. Terminology. Standardization. Documentation | |
| 03 | Services. Company organization, management and quality. Administration. Transport. Sociology |
| 07 | Mathematics. Natural Sciences |
| 11 | Health care technology |
| 13 | Environment. Health protection. Safety |
| 17 | Metrology and measurement. Physical phenomena |
| 19 | Testing Analytical chemistry, see 71.040 |
| 21 | Mechanical systems and components for general use |
| 23 | Fluid systems and components for general use Measurement of fluid flow, see 17.120 |
| 25 | Manufacturing engineering |
| 27 | Energy and heat transfer engineering |
| 29 | Electrical engineering |
| 31 | Electronics |
| 33 | Telecommunications. Audio and video engineering |
| 35 | Information technology. Office machines |
| 37 | Image technology |
| 39 | Precision mechanics. Jewellery |
| 43 | Road vehicles engineering |
| 45 | Railway engineering |
| 47 | Shipbuilding and marine structures |
| 49 | Aircraft and space vehicle engineering |
| 53 | Materials handling equipment |
| 55 | Packaging and distribution of goods |
| 59 | Textile and leather technology |
| 61 | Clothing industry |
| 65 | Agriculture |
| 67 | Food technology |
| 71 | Chemical technology |
| 73 | Mining and minerals |
| 75 | Petroleum and related technologies |
| 77 | Metallurgy |
| 79 | Wood technology |
| 81 | Glass and ceramics industries |
| 83 | Rubber and plastic industries |
| 85 | Paper technology |
| 87 | Paint and colour industries |
| 91 | Construction materials and building |
| 93 | Civil engineering |
| 95 | Military engineering |
| 97 | Domestic and commercial equipment. Entertainment. Sports |
NABH Standard - Lavel - 5
FEEDBACK
Following feedbacks are obtained by NABH through the evaluation forms in the
NABH document ‘Feedback Forms’.
- feedback on performance of the assessment team is obtained from the hospital/
SHCO.
- feedback on performance of other assessors by the Principal Assessor.
Following feedbacks are obtained by NABH through the evaluation forms in the
NABH document ‘Feedback Forms’.
- feedback on performance of the assessment team is obtained from the hospital/
SHCO.
- feedback on performance of other assessors by the Principal Assessor.
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