Scope:
Standardization of a framework for the definition and measurement of service activities relating to drinking water supply systems and wastewater systems.
The standardization includes the definition of a language common to the different stakeholders, the definition of the characteristics of the elements of the service according to the consumers expectations, a list of requirements to fulfil for the management of a drinking water supply system and a wastewater system, service quality criteria and a related system of performance indicators, without setting any target values or thresholds.
Excluded:
* design and construction of water supply and wastewater systems, or maintenance techniques;
* limits of acceptability for drinking water quality and wastewater discharted in the receiving body;
* analytical methods.
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